Daily 5 report for Aug. 27: How dealers adapted during the CDK outage

CDK outage left thousands of dealerships without crucial software

On Aug. 26, CDK Global, a leading provider of dealership management software, experienced a widespread outage that affected thousands of dealerships across the country.

The outage began at approximately 10:30 a.m. ET and lasted for several hours. During that time, dealerships were unable to access critical software systems, including those used for sales, service, and accounting.

Dealerships quickly adapted to the outage

Despite the outage, dealerships quickly adapted to the situation and found ways to continue serving their customers.

Many dealerships switched to manual processes, such as handwritten sales contracts and paper service orders. Others used alternative software systems, such as those provided by third-party vendors.

CDK outage highlights the importance of business continuity planning

The CDK outage is a reminder of the importance of business continuity planning. Dealerships that have a plan in place can quickly adapt to unexpected events and minimize the impact on their operations.

Business continuity plans should include procedures for dealing with power outages, natural disasters, and other emergencies.